While Key Bank does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for Key Bank is their 800-539-2968 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How does 'Save this Online ID' work? Saving your Online ID means you don't have to enter it every time you sign in. Don't save on a public computer. Only save your Online ID on your personal computer or mobile device. How to clear a saved Online ID. To clear a saved Online ID, sign in and select Saved Online IDs from Profile and Settings.
This app is only available on the App Store for iOS devices.
iPad Screenshots
Description
Take control of your money, and bank the way you were meant to bank – anytime, anywhere. With a simple design and features that let you view accounts, transfer funds, make payments, and even open an account, our iPad® app* has features that are streamlined for today’s on-the-world. Our app is free, fast, and secure and allows users to enroll in digital banking right from the app. Simply use your online banking User ID and password to sign on!
FEATURES-
- View account balances and history
- Check your balances without logging in with QuickView balances
- Deposit checks right from your tablet without having to visit a branch or ATM
- Transfer funds between your KeyBank accounts
- Make payments to existing payees or add payees
- Easily make payments to your KeyBank loan accounts
- View and edit upcoming and scheduled Bill Pay payments
- Quickly open a KeyBank account
- Search and view your transaction history
- Locate a convenient KeyBank branch or ATM
- Manage your Financial Wellness Score
- Access your KeyBank Relationship Rewards and redeem your points
Coming soon.
-Deposit checks right from your tablet device without having to visit a branch or ATM
-Secure login with your fingerprint using Touch ID® or PIN login
Our app is safe, secure and convenient
- The same high-level security that we use for Online and Mobile Banking at KeyBank
- User IDs and passwords are required†
- View account details over a secure connection
- No information is stored on your iPad in case it’s lost or stolen
Need help? Have questions about this app? Call 1-800-539-1539.
* Available for devices running iOS 9.0 and higher
†Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app.
iPad® and Touch ID® are a registered trademark of Apple Inc. All rights reserved.
©2018 KeyCorp. Member FDIC.
FEATURES-
- View account balances and history
- Check your balances without logging in with QuickView balances
- Deposit checks right from your tablet without having to visit a branch or ATM
- Transfer funds between your KeyBank accounts
- Make payments to existing payees or add payees
- Easily make payments to your KeyBank loan accounts
- View and edit upcoming and scheduled Bill Pay payments
- Quickly open a KeyBank account
- Search and view your transaction history
- Locate a convenient KeyBank branch or ATM
- Manage your Financial Wellness Score
- Access your KeyBank Relationship Rewards and redeem your points
Coming soon.
-Deposit checks right from your tablet device without having to visit a branch or ATM
-Secure login with your fingerprint using Touch ID® or PIN login
Our app is safe, secure and convenient
- The same high-level security that we use for Online and Mobile Banking at KeyBank
- User IDs and passwords are required†
- View account details over a secure connection
- No information is stored on your iPad in case it’s lost or stolen
Need help? Have questions about this app? Call 1-800-539-1539.
* Available for devices running iOS 9.0 and higher
†Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app.
iPad® and Touch ID® are a registered trademark of Apple Inc. All rights reserved.
©2018 KeyCorp. Member FDIC.
What’s New
Notify KeyBank of your travel plans via Manage Card >> Add Travel Notes
Mobile Deposit Improvements to improve image capture and overall user experience
'Connectivity Lost' warning to advise when WIFI or cellular interferences occurs
Mobile Deposit Improvements to improve image capture and overall user experience
'Connectivity Lost' warning to advise when WIFI or cellular interferences occurs
588 Ratings
Review
Generally pleased with app. Sometimes the app does not open quickly that requires close and start again. Occasionally the deposit check feature does not work and asks that I try again later. Mostly pleased, just a few bugs....
Mobile deposits still don't work on my hardware
Version 4.4.13 still not able to make a mobile check deposit using my iPad mini iOS 9.3.5. The app crashes the moment I try to capture an image of my check. Mobile deposits worked fine in version 4.2.x over 1 year ago.
Version 4.4.10 fixed the startup crashing on an iPad mini iOS 9.3.5. However, I'm still not able to make a mobile check deposit. The app crashes the moment I try to capture an image of the check.
Version 4.4.9 Doesn't exist.
Version 4.4.8 crashes upon startup on an iPad mini using iOS 9.3.5. Previous versions of this app never crashed.
Version 4.4.2 still doesn't allow me to make a mobile check deposit; it does, however, allow me to save the editing I make on the description of my checks.
Version 4.3.0 no longer allows me to save the editing I make on the description of my checks. All prior versions did.
Version 4.3.0 no longer allows mobile check deposits. Crashes when taking a picture of the check. Prior versions worked fine.
Version 4.4.10 fixed the startup crashing on an iPad mini iOS 9.3.5. However, I'm still not able to make a mobile check deposit. The app crashes the moment I try to capture an image of the check.
Version 4.4.9 Doesn't exist.
Version 4.4.8 crashes upon startup on an iPad mini using iOS 9.3.5. Previous versions of this app never crashed.
Version 4.4.2 still doesn't allow me to make a mobile check deposit; it does, however, allow me to save the editing I make on the description of my checks.
Version 4.3.0 no longer allows me to save the editing I make on the description of my checks. All prior versions did.
Version 4.3.0 no longer allows mobile check deposits. Crashes when taking a picture of the check. Prior versions worked fine.
Checking the checker
I find it very frustrating that the app doesn’t allow you to take a photo of the check and deposit it to your account. You can go all the way through the entire process and at the very end when you hit deposit, a message comes up that says “ sorry, check deposit is currently unavailable, we are trying very hard to solve this problem.” That is not true because this is been a problem for over a year, obviously you’re not trying at all! If you can’t provide the service, you shouldn’t include it in the app! Extremely irritating.
Information
Requires iOS 9.0 or later. Compatible with iPad.
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With Family Sharing set up, up to six family members can use this app.